Privacy Policy
Effective date:
1. Who we are
Top Solar Asia ("we", "us", or "our") operates the website www.summitsolarcn.com (the "Service"). This policy explains what information we collect, how we use it, and the rights you have over your data.
For any privacy questions, contact: contact@summitsolarcn.com.
2. Information we collect
2.1 Information you provide directly
- Contact form submissions — your name, email, phone (if provided), the topic you select, and the content of your message.
- Consultation requests — the above, plus property type, estimated system size, monthly bill range, project stage, timeline, goals, and any constraints you mention.
- Direct email correspondence — the content of emails you send us and your email address.
2.2 Information collected automatically
We do not use any analytics cookies, tracking pixels, advertising scripts, or third-party trackers. Your browser does not set any cookies through this website.
Our web host keeps standard server logs (IP address, browser type, pages requested, timestamp) for security and operational purposes. These logs are not combined with other data to identify individual users.
3. How we use your information
- To respond to your enquiry or consultation request.
- To schedule and conduct consultations you've requested.
- To send you the written summary or proposal following a consultation.
- To maintain records of our correspondence for future reference, including after a project ends.
- To comply with our legal obligations.
We do not use your information for advertising, we do not sell it, and we do not share it with marketers.
4. Third-party services we use
The only third-party service that processes personal data submitted through this website is our form provider:
- Web3Forms — handles delivery of form submissions to our inbox. Web3Forms receives the content of any form you submit on this site. See Web3Forms' privacy policy.
We do not use Google Analytics, Meta Pixel, or any other analytics or advertising trackers.
5. Data retention
Form submissions and email correspondence are retained for as long as the enquiry or project relationship is active, and for a period afterwards that allows us to respond to follow-up questions (typically up to 3 years). You can request deletion at any time — see section 7.
6. Data security
We use HTTPS (TLS) throughout the site. Form submissions are transmitted over encrypted connections. Email correspondence is stored within professional email services with standard access controls. No method of transmission over the internet is 100% secure, and while we use reasonable safeguards, absolute security cannot be guaranteed.
7. Your rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal data, subject to any legal obligation to retain it.
- Withdraw consent — withdraw previously given consent for future processing.
To exercise any of these rights, email contact@summitsolarcn.com. We will respond within a reasonable timeframe, typically within 30 days.
8. Children's privacy
This site is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you become aware that a minor has provided us with personal information, please contact us so we can delete it.
9. International data transfers
If you contact us from outside the jurisdiction where our entity is registered, your personal data may be transferred to and processed in that jurisdiction. By submitting your information, you consent to this transfer.
10. Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be indicated by a revised "Effective date" at the top of this page. Substantive changes affecting active relationships will be communicated directly to affected parties where practical.
11. Contact
Questions about this Privacy Policy: contact@summitsolarcn.com.